DearDoc Veritas Terms and Conditions:

By using DearDoc Veritas, users agree to these terms:

1. Definitions
   • In this Agreement, except to the extent expressly provided otherwise:

Access Credentials = Usernames, Passwords, API keys, M-pin.

Agreement = this document + Schedules + Amendments.

AI Systems = machine learning, algorithms, tools.

API = Application Programming Interface by Provider.

Business Day = weekdays excluding public holidays in India.

Business Hours = 09:00–18:00 IST on Business Days.

Charges = as per Schedule 1 or written agreement.

Customer Confidential Information = confidential data + customer data.

Customer Data = uploaded/stored/generated data (excludes logs).

Customer Personal Data = personal data processed for customer.

Data Protection Laws = DPDP Act 2023 + other laws.

Documentation = hosted services documentation.

Effective Date = agreement execution date.

Force Majeure Event = outside control (natural disaster, cyberattack).

Hosted Services = DearDoc app/platform.

Hosted Services Defect = defect affecting functionality.

Hosted Services Specification = in Schedule 1.

Intellectual Property Rights = copyright, patents, trade secrets.

Mobile App = DearDoc Veritas mobile apps.

Web App = DearDoc Veritas web app.

Personal Data = as per DPDP Act 2023.

Platform = infra for hosted services.

Services = any service under agreement.

Support Services = helpdesk, error identification, fixes.

Supported Web Browser = Chrome, Edge, Safari.

Term = duration of agreement.

User Interface = UI for human access.

2. Term
   • Effective on Effective Date.
   • Continues until termination by condition/date/notice.
3. Hosted Services
   • Provider grants access credentials.
   • Licence for UI/API for business use.
   • Usage limitations:
     • Supported browsers/mobile apps only.
     • Only designated users.
     • Licence number limits.
     • API only for approved apps.
   • Prohibited actions:
     • No sublicensing, resale, redistribution.
     • No unauthorized access.
     • No modifications unless authorized.
     • No load/penetration testing without consent.
     • No crawlers.
   • Customer must keep credentials secure.
   • Service availability maintained (not 100%).
   • Downtime exceptions: force majeure, internet issues, customer fault, maintenance.
   • Must follow Acceptable Use Policy.
   • Suspension if 30+ days overdue payment.
4. Scheduled Maintenance
   • 5 business days prior notice.
   • Outside business hours.
   • Max downtime 32 hrs/month.
5. Support Services
   • Reasonable skill and care.
   • Helpdesk access provided.
   • Exclusions: improper use, unauthorized alterations.
6. Customer Data
   • Patient data protections:
     • No misuse/marketing/cross-sell.
     • Right to erasure.
     • Ownership remains with patient.
   • Provider may:
     • Copy, store, transmit, edit for service delivery.
     • Use anonymized/aggregated data for AI training.
     • Process anonymized/aggregated data within AI.
7. Intellectual Property
   • No transfer of IP rights.
8. Charges & Payments
   • Customer pays as per agreement.
   • Charges exclude taxes.
   • Price variations:
     • Max 7% above RBI inflation index.
     • Exceptions for FX depreciation, 3rd-party features.
   • Invoices will be raised in advance/as per schedule.
   • Payment due: Immediate
9. Confidentiality
   • Provider to safeguard Customer Confidential Info.
   • Exceptions: pre-known, public domain, lawful disclosure, independent development.
   • Disclosure to government allowed with notice.
   • Confidentiality obligations continue 5 years post-termination.
10. Data Protection
    • Compliance with DPDP Act 2023.
    • Customer warrants legal rights to disclose data.
    • Provider ensures:
      • Confidential staff.
      • Security measures.
      • Breach notifications.
      • Deletion/return of data post-service.
11. Warranties
    • Provider warrants:
      • Services conform to specs.
      • Free of major defects/malware.
      • Compliance with law.
      • No IP infringements.
    • Customer warrants authority to contract.
12. Liability Limitations
    • No exclusions for death/injury/fraud.
    • Provider not liable for:
      • Force majeure.
      • Loss of profits, data, business.
      • Special/indirect damages.
    • Liability capped at total charges paid.
13. Force Majeure
    • Obligations suspended during events.
    • Must notify + mitigate.
14. Price Protect Plan
    • No upward revision for 3 years in case the customer paid for 3 years in advance.
    • Post-3 years: revision capped at RBI CPI+7%
15. Refund Policy
    • Free-look: 20 days refund.
    • Post free-look: no refunds.
    • Refund conditions: initial purchase only, processed in 30 business days.
    • Non-refundable: Renewals, SMS/WhatsApp credits.
    • Policy subject to immediate change.
16. Termination
    • Either party: 30 days' notice.
    • Immediate if dissolution/insolvency/winding-up.
17. General
    • Waivers only in writing.
    • Invalid provisions severable.
    • Amendments only in writing.
    • No 3rd-party rights.
    • Entire agreement = this document.
    • Indian law governs, Mumbai court's jurisdiction.

Schedule 1 – Hosted Services

Schedule 2 – Acceptable Use Policy

What You Can Do

• Use the platform for your business or practice needs.
• Share/upload data that you own or are authorized to use.
• Access the system only with your own account and password.
• Follow all laws and regulations when using the platform.

What You Cannot Do

• No illegal, harmful, or fraudulent activities.
• Don't upload offensive, misleading, or harmful content.
• No hacking, reverse engineering, or unauthorized access.
• Don't overload the system (e.g., excessive API calls, denial of service).
• No spamming, phishing, or unsolicited messaging.
• Don't resell or redistribute the service without approval.

Data & Privacy

• Protect your account and login credentials.
• Only upload personal data if you have the right and consent.
• We protect your data in line with privacy laws (DPDP Act, GDPR).

If Rules Are Broken

• Your account may be suspended or terminated.
• Content may be removed.
• In serious cases, legal or regulatory authorities may be notified.

Updates

• We may update this policy from time to time.
• You'll be notified in-app or by email.
• Continued use means you accept the changes.